PRIVACY POLICY

Effective Date: 7/1/26

Carrollwood Roofing, LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, protect, and disclose your information when you interact with our website (https://carrollwoodroofing.com/) and our roofing and exterior construction services.

Information We Collect

• Personal Information: Name, address, email, phone number, and payment information when you request an estimate, schedule a consultation, sign a contract, or contact us.
• Project Data: Property/project details, roof condition and images, documents related to services, and communications regarding your roofing project.
• Transactional Data: Service and payment records, support requests, and signed authorizations or warranties.
• Usage Data: IP address, browser type, device info, and website usage analytics.
• SMS Data (if applicable): See “SMS/Text Messaging Policy” below.

How We Use Your Information

• Provide, operate, and improve our website and roofing services
• Authenticate users and manage accounts or projects
• Respond to inquiries and provide customer support
• Send project status updates, service reminders, and marketing offers (with consent)
• Comply with legal, insurance, or contractual obligations
• Analyze trends, marketing effectiveness, and website performance

Data Sharing & Disclosure

We do not sell your personal information. We may share information as needed:
• With trusted staff, subcontractors, and service providers to perform business functions
• With insurers, regulatory authorities, or legal entities as required by law or contract
• In connection with business transactions (e.g., merger or sale)

Cookies & Tracking Technologies

We use cookies and similar technologies for site operation, analytics, and to enhance user experience. Browser settings may be used to manage cookie preferences.

SMS/Text Messaging Policy

When you opt in to receive text messages from Carrollwood Roofing LLC, we collect your mobile phone number. We use this number to send you appointment confirmations, estimate updates, and project-related communications as described in our SMS Terms of Service.

We do not sell, share, or rent your mobile phone number to third parties for marketing purposes. Your opt-in consent to receive SMS messages is not shared with any other organization.

You may opt out at any time by replying STOP to any message you receive from us. For questions, reply HELP or contact Ted@CarrollwoodRoofing.com.